support

Troubleshooting Guide

Use the quick fixes below before submitting a ticket. They resolve most issues that reach the support queue.

Refresh Authentication Tokens

  • If the coach portal suddenly logs you out, run npm run refresh-jwt locally to refresh credentials.
  • Confirm the browser includes the updated token by reloading the app.

Clear Cached Draw Data

  • The play editor stores assets locally to speed up loading. When diagrams behave oddly:
    1. Open the browser developer tools.
    2. Clear site data and reload the coach portal.
  • Cached FBX or SVG assets regenerate automatically.

Reset Your Password

  1. Open the login page and click Forgot Password.
  2. Enter the email address used for your VReps account.
  3. Check spam folders if the reset email does not appear within a few minutes.

Report an Issue

  • Capture console logs, network traces, and any steps that reproduce the bug.
  • Submit the details through the in-app contact form or email the support alias.
  • Mention the environment (production, staging, local) and the locale in use.
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